At Aventera we strive for the highest customer satisfaction and want to make sure you are happy with your purchase. However, if for any reason you are not satisfied with a product you purchased from us, we are happy to offer you the opportunity to request a refund. Please read this policy carefully before requesting a refund.

Repayment term

You can return your order up to 30 days after receipt. Once the return is approved, we will ensure that the purchase amount is refunded to the original payment method you used for the purchase within 5 working days.

Refund conditions
To be eligible for a refund, the following conditions must be met:

1. The product must be in its original condition and unused.
2. The product must be returned in its original packaging, including all enclosed accessories and manuals.
3. The return shipment must be accompanied by a valid Return Authorization Number (RMA) obtained through our Customer Service Department.
4. The product must be returned within the stated refund period.

Exceptions
Please note that some products may not be eligible for a refund due to hygiene reasons or other legal restrictions. This may apply to certain types of products, such as personal care products, food products or custom-made items. Please contact our customer service team for more information on specific exceptions.

Refund Process
To request a refund, please contact our customer service at info@aventera.co. Make sure to include your order number and a detailed reason for the refund. Our customer service will review your request as soon as possible and provide you with further instructions.

Refund
If your refund is approved, your refund will be credited to the original method of payment used for the purchase within 5 business days. Please note that processing time for refunds can vary depending on your financial institution. If it has been more than 15 business days since your return arrived and you have not received your refund yet, please contact us at info@aventera.co .

This Refund Policy is subject to change and update without notice. It is important to review this policy regularly to stay informed of any changes.

For questions about our Refund Policy or to request a refund, please contact our Customer Service at info@aventera.co.

Last updated on 27-9-2023.